Refund & Cancellation Policy

This Refund & Cancellation Policy explains how you can cancel your XYZ All In One Invoice subscription and when you may be eligible for a refund.

It applies to subscription fees paid to XYZ All In One Invoice. It does not replace the refund or cancellation terms of any third-party payment provider that you or your customers use to collect card or electronic payments.

You can cancel your subscription at any time from the Subscription page inside the app, or by emailing us at support@xyzallinoneinvoice.co.za.

Cancellations take effect at the end of your current billing period. You will continue to have access until that date, and no further charges will be made.

If you cancel, your data will be kept for a reasonable period to allow you to export it, then deleted in line with our data-retention practices.

If you are not satisfied with the Service, you may request a full refund of your most recent subscription payment within 14 days of that payment, provided you have not materially abused the Service.

After 14 days, subscription fees are generally non-refundable because the Service is provided on a recurring, month-to-month or annual basis.

Refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

One-time purchases, add-on businesses, or additional services are non-refundable once they have been activated or delivered, unless there is a billing error or the Service was unavailable for a significant period through our fault.

If you believe you were charged in error, including duplicate charges or incorrect amounts, contact us within 30 days of the charge. We will investigate and, if the error is confirmed, refund the incorrect amount promptly.

Payments collected from your customers through integrated gateways such as Yoco are between you and your customer. Refunds of those payments must be handled through the relevant Payment Provider and are subject to their policies.

XYZ All In One Invoice does not hold customer funds and cannot directly refund payments collected on your behalf.

Email your request to support@xyzallinoneinvoice.co.za with your account email, the date of the charge, and the reason for the refund. We aim to respond within 2 business days.

We may update this policy from time to time. The current version will always be available on this page. Significant changes will be communicated in the app or by email.

XYZ All In One Invoice Email: support@xyzallinoneinvoice.co.za Website: https://xyzallinoneinvoice.co.za Country: South Africa